Street Address:  Level 1/116 Hardware Street, Melbourne Vic 3000 
  Postal Address: P.O Box 14093, Melbourne 8001, Vic.
Phone: 03 9605 1900
  Fax: 03 9602 2355
  Freecall: 1800 049 871



The Information and Referral phoneline (9605 1906) is the initial assessment point for the provision of relevant information guidance in navigating the adult criminal justice system, and, where appropriate, referral to meet the specific needs of individuals who contact VACRO. 

This is a vital service that offers information and support in a timely manner, particularly for families of individuals in contact with the Criminal Justice System. 

To visit a person in prison, please refer to this Corrections Victoria- Visiting a Prisoner - webpage.

From this site or the Department of Justice YouTube channel you can also view a number of short but informative videos that give you information about how to  visit a family member in prison .

If you have an upcoming court date, you can find legal wording explained on the Victoria  Legal Aid - Legal Words - webpage


Travel assistance for family members of Aboriginal prisoners

VACRO’s Aboriginal Family Visits Program is designed to assist the families of Aboriginal and Torres Strait Islander prisoners to visit their family members in custody. It recognises the importance of maintaining the prisoner’s family relationships and links with their community. “Family” includes anyone on a prisoner’s visits list.

Assistance is available once every 6 weeks per family, and only provided to families having to travel a significant distance between their home and the prison.

  • The program provides rail or bus tickets to a maximum of five (5) family members (this includes children)
  • Reimbursement of petrol expenses may be provided where public transport is not available or is impractical. A limit applies, with reimbursement being calculated on distance and  upon provision of petrol receipt/s
  • Some assistance is available for interstate families.

For assistance with accommodation costs a distance of at least three hours travel from your home to the prison is required to be considered for overnight assistance.  Families are asked to contact VACRO reception on the Monday morning before travel to make arrangements. Approval for all travel and accommodation must be obtained from VACRO prior to travel.

For further information download the  brochure.

This service is funded by Corrections Victoria.


Victorian Association for the Care & Resettlement of offenders
Level 1/116 Hardware Street Melbourne VIC Australia 3000
P +61 3 9605 1900 | Free: 1800 049 871 | F +61 3 9602 2355 | E

© 1998 – 2015 by VACRO™ All rights reserved.