Street Address:  Level 1/116 Hardware Street, Melbourne Vic 3000 
  Postal Address: P.O Box 14093, Melbourne 8001, Vic.
Phone: 03 9605 1900
  Fax: 03 9602 2355
  Freecall: 1800 049 871


Information and Referral worker – phone line for support and assistance.

The Information and Referral Worker phoneline is the initial assessment point for the provision of relevant information, and, where appropriate,  referral to meet the specific needs of individuals who contact VACRO. This is a vital service that offers information and support in a timely manner, particularly for families of individuals in contact with the Criminal Justice System.

This service includes:

  •  Assisting families in navigating the criminal justice system

  • Provides support and information to people in contact with the prison system and their families.

  • Refers people to appropriate VACRO and external services.

  • Sends out booklets and other information if required

    Download a factsheet on visiting prison here.

You can also view a number of short but informative videos that give you information about how to  visit a family member in prison by going to the Corrections Victoria website at or the Department of Justice YouTube channel.  


Specialist Family Liaison Worker Melbourne Assessment Prison and Melbourne Remand Centre

The Specialist Family Liaison Worker (SFLW) at Melbourne Assessment Prison (MAP) and Melbourne Remand Centre (MRC) provides information and support around three key areas:

  • Child Support Agency (CSA):  Assists fathers to inform CSA of their financial situation and to manage their debt;
  • Child Protection Unit: Assists fathers to communicate the Department of Human Services regarding the needs of their children and matters of access;
  • Family Violence: Provides information on managing Intervention Orders while in prison.


Prisoners can tick the SFLW box on the prison referral form, however prison staff may also refer prisoners the the SFLW;

Families can drop into the family office next to the visitor waiting area for a chat,  ring the MAP office or leave a message on Tel: 93214173 and the SFLW will call back as soon as possible.


Prisoners can ask for a referral through their case manager, 

Families can fill in the back of this brochure and leave it at the gatehouse to be placed in the SFLW's mail box.

At any time families can call VACRO on Tel: 9605 1900 or Freecall: 1800 049 871 and speak with the Information and Referral worker.

The SFLW is based at MAP on Tuesday and Wednesday from 7.30am to 3.30pm and at MRC on Monday and Friday from 8.00am to 4.00pm.

This service is funded through Corrections Victoria 

Family Links, Spring Hill Unit, Margoneet Correctional Centre

The Spring Hill Unit at Margoneet Correctional Centre houses 88 men, and was purpose built to support men who are undertaking education and parenting training.  VACRO's Family Links Worker is based at the Spring Hill Unit, and is available to families of prisoners participating in, who have completed, or who are on the wait list to begin the Inside Parenting Program.   The worker can follow up with family members about any issues of concern they may have, such as finance, housing or anxiety about their children, and make referrals to appropriate community services.  The worker is on site at Margoneet on Tuesdays and Wednesdays between the hours of 8.30am and 4.30pm.  For further information contact VACRO on Tel: 96051900 or download the brochure here. 

This project is a partnership between VACRO and the Margoneet Correctional Centre and is supported by The Phyllis Connor Memorial Trust managed by Norman Bourke and Equity Trustees. 

Aboriginal Family Visits Programtravel assistance for family members of aboriginal prisoners.

VACRO’s Aboriginal Family Visits Program is designed to assist the families of Aboriginal and Torres Strait Islander prisoners to visit their family members in custody. It recognises the importance of maintaining the prisoner’s family relationships and links with their community. “Family” includes anyone on a prisoner’s visits list.

Assistance is available once every 6 weeks per family, and only provided to families having to travel a significant distance between their home and the prison. 

  • The program provides rail or bus tickets to a maximum of five (5) family members (this includes children)
  • Reimbursement of petrol expenses may be provided where public transport is not available or is impractical. A limit applies, with reimbursement being calculated on distance and  upon provision of petrol receipt/s
  • Some assistance is available for interstate families.
For assistance with accommodation costs a distance of at least three hours travel from your home to the prison is required to be considered for overnight assistance.  Families are asked to contact VACRO reception on the Monday morning before travel to make arrangements.  Approval for all travel and accommodation must be obtained from VACRO prior to travel.

For further information download the brochure here.

This service is funded by Corrections Victoria.

Family Links Geelong 

The Family Links Project provides a voluntary service for the family members of defendants appearing on the Geelong Courts criminal list, where the defendant may be answering charges which could lead to incarceration.  Families will have dependent children aged 0-17 years, reside in the Geelong region and will required ongoing or specialised support.  The Family Links service can provide this support during the court process and for a limited period after.  Family Links provides assistance and support for families to address any issue that may place the family at immediate risk.

For further information regarding eligibility contact VACRO on 0409212984 or email download the brochure here.

This project is funded by The Ian Potter Foundation, Helen Macpherson Smith Trust and the Geelong Community Foundation.


Click here for further resources for families

 If you wish to discuss any of the above further, please contact VACRO on the number below.
(03) 9605 1900


Victorian Association for the Care & Resettlement of offenders
Level 1/116 Hardware Street Melbourne VIC Australia 3000
P +61 3 9605 1900 | Free: 1800 049 871 | F +61 3 9602 2355 | E

© 1998 – 2011 by VACRO™ All rights reserved.