Your rights and responsibilities We take our responsibilities to our participants seriously. All Vacro program participants have rights we must respect. You can expect us to: Treat you with respect Give you competent, caring services Advocate for your needs Inform you and consult with you Respect your privacy You have the right to refuse or withdraw from a service. You also have the right to make a complaint about an individual worker or about a Vacro service. For more information about complaints and your privacy, please see our privacy statement. We expect you participate equally in the service you receive. You can show this by: Treating staff and other participants with respect and dignity, Letting us know if you can’t make an appointment, Letting us know if you don’t understand any information, Letting us know if your circumstances change, Letting us know when you are finished with our service, Letting us know when we do our job well. Client rights and responsibilities brochure Manage Cookie Preferences